Section 13 notices done manually
Rent increases require statutory notices with exact timing rules. One mistake can result in penalties between £7,000 and £40,000.
Operational Challenges
Where small letting teams lose time, visibility, and compliance control
The core issues are usually not effort, they are fragmented workflows. Messages, deadlines, and documents are spread across tools that do not create a reliable operational audit trail.
Manual by defaultCritical steps still depend on personal memory and ad hoc follow-up.
Risk compounds quicklyOne missed deadline can become a legal or operational issue with real cost.
Audit trails breakImportant context is split between inboxes, chats, and spreadsheets.
Common Workflow Gaps
Problems the landing page currently highlights
Certificates expire unnoticed
Gas Safe, EICR, and EPC deadlines are often tracked in spreadsheets that are out of date or checked too late.
Maintenance lost in WhatsApp
Tenant messages come in, get missed, and follow-up becomes inconsistent, leaving gaps in service and records.
Landlord updates are inconsistent
Approvals, access coordination, and progress updates are often handled manually, creating delays, missed messages, and weak accountability.
Typical Journey Today
How one maintenance request can turn into operational noise
Current workflow for 85% of small agencies
Tenant WhatsApp: "Boiler broken again"
↓
Agent personal phone
↓
Excel spreadsheet (maybe updated)
↓
Email chain to contractor in a separate inbox
↓
Landlord calls for an update
↓
No complete audit trail, and the cycle repeats
Non-compliant by default for many small agencies
Why This Matters
These issues are exactly what the wider Midflow feature set is being built to address.
This page is now populated from the same operational pain points shown on the landing section, but framed with clearer menu wording under "Solutions" so it reads more naturally in navigation.